Terms of Service

1. Agreement and provider

These Terms of Service (the "Terms") are a binding agreement between you and Bino Solutions S.R.L. ("Bino Solutions", "Label Codes", "we", "us", or "our"). Bino Solutions S.R.L., CUI 30248106, Reg. Com. J22/899/2012, has its registered address at Bulevardul Primăverii 17B, Bl. G5, Sc. A, Et. 1, Ap. 7, 700171 Iași, Romania.

These Terms govern your access to and use of the Label Codes marketing website, web label designer, mobile applications, project-transfer service, integrations, downloads, printing features, support, and any related features we identify as part of Label Codes (together, the "Services"). Our Privacy Policy explains how we handle personal data and forms part of these Terms.

By accessing or using the Services, clicking to accept, downloading an app, or placing an order, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services for a company or other organization, you represent that you have authority to bind it; "you" then includes that organization. App-store terms and any written order, offer, or supplemental terms we provide for a specific paid or integration feature also apply. If they conflict, the more specific terms control for that feature.

2. Eligibility, consumers, and organizations

You must be at least 16 and legally able to enter this agreement. If you are under the age of legal majority where you live, a parent or guardian must review and agree to these Terms on your behalf. The Services are not directed to children under 16.

If you are a consumer, you retain all mandatory protections provided by the law of your country of residence. Nothing in these Terms waives a right that cannot lawfully be waived. If an organization provides your access, its administrator may control the account, integration, content, permissions, and access after your relationship with it ends. You are responsible for following its policies.

3. License to use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal use or internal business operations. For a mobile app, this includes installing and using an authorized copy on devices you own or control, subject to applicable app-store rules. You may use labels you lawfully create with the Services for personal or commercial purposes.

The Services are licensed, not sold. Except for the license above, we and our licensors reserve all rights in the Services, including software, interfaces, designs, templates supplied by us, documentation, trademarks, and other technology. Updates may install automatically or be required for continued use. We may set or change reasonable technical, storage, file-size, transfer, rate, printer, or feature limits.

4. Your content and the permissions you give us

"User Content" means data, spreadsheets, inventory or product records, barcodes, text, images, logos, templates, projects, filenames, integration data, and other material that you enter, import, connect, upload, generate, transfer, print, or otherwise make available through the Services. As between you and us, you retain your ownership rights in User Content. We do not acquire ownership merely because you use the Services.

You grant us and our affiliates, contractors, and service providers a worldwide, non-exclusive, royalty-free, transferable and sublicensable license to host, cache, store, reproduce, encode, compress, resize, format, adapt, translate technical formats, encrypt, decrypt at your request, transmit, display, analyze for security and reliability, back up, and otherwise process User Content only as reasonably necessary to:

• provide, operate, synchronize, transfer, print, export, support, maintain, secure, and troubleshoot the Services;
• follow your instructions and enable integrations or destinations you choose;
• prevent fraud, misuse, security incidents, and technical failures;
• enforce these Terms and comply with law or valid legal process; and
• create aggregated or de-identified information that does not reasonably identify you or another person, including to analyze, benchmark, and improve the Services.

This operational license lasts while the relevant User Content is held by us and for a limited period in backups, logs, or legal records. A transfer recipient or third-party destination may keep its own copy. The license does not give us permission to sell your User Content, place it in third-party advertising, or publicly promote it. We may use aggregated or de-identified data for any lawful business purpose, including analytics, benchmarking, security research, product development, commercial reporting, and marketing, and may retain it indefinitely where law permits.

If you send ideas, suggestions, ratings, or other feedback, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, modify, commercialize, and incorporate it into any product or service without restriction, payment, attribution, or confidentiality obligation.

5. Your responsibilities

You represent and warrant that:

• you own User Content or have every permission, license, lawful basis, notice, and consent needed to use it and grant the license above;
• User Content and your use of the Services do not violate law, contract, confidentiality, privacy, publicity, intellectual-property, consumer-protection, export-control, or other rights;
• you will not place personal, confidential, regulated, or sensitive data in a label, barcode, transfer code, filename, column name, or support message unless it is necessary, lawful, appropriately secured, and covered by required notices or agreements;
• you will review imported, generated, mapped, transferred, and printed output for accuracy before relying on or distributing it; and
• you will maintain your own appropriate copies and backups of important projects and source data.

If you process personal data for an organization, you are responsible for determining whether a data processing agreement or other terms are required before sending that data to a hosted transfer, integration, support, or account feature. Contact us before using the Services for special-category data, protected health information, payment-card data, government identifiers, biometrics, or information subject to a specialized security regime. The Services are not designed as a compliant repository for those categories unless we expressly agree in writing.

6. Acceptable use

You must not, and must not help anyone else to:

• use the Services or generated labels/codes for unlawful, deceptive, fraudulent, infringing, abusive, harmful, or unauthorized purposes;
• encode malware, phishing destinations, stolen credentials, dangerous instructions, counterfeit identifiers, or content that facilitates crime or evades legal controls;
• access another person's account, project, transfer, store, inventory, printer, device, or data without authorization;
• share a transfer link, QR code, token, key, or six-letter code with anyone who is not intended to receive the project;
• probe, scan, test, bypass, disable, or interfere with security, authentication, permissions, rate limits, feature limits, telemetry safeguards, or the normal operation of the Services;
• introduce malicious code, overload infrastructure, launch denial-of-service activity, or use automated requests at a volume that unreasonably burdens the Services;
• scrape, crawl, harvest, mirror, frame, resell, rent, sublicense, or commercially provide the Services to third parties except through an authorized integration or written agreement;
• reverse engineer, decompile, disassemble, attempt to derive source code or non-public models, or circumvent technical protections, except to the limited extent a restriction is prohibited by mandatory law;
• remove ownership, attribution, legal, or security notices; impersonate a person or organization; or misrepresent affiliation, certification, or the origin of a barcode; or
• use the Services in a way that could expose us, our providers, users, or the public to material risk or liability.

We may investigate suspected violations, preserve relevant records, restrict transfers or features, and cooperate with service providers or authorities when reasonably necessary and lawful. We have no general obligation to monitor User Content and are not responsible for pre-screening it.

7. Barcode, label, GS1, and print responsibilities

Label Codes is a design and printing tool, not a standards registrar, testing laboratory, certification body, printer manufacturer, or professional adviser. You are solely responsible for testing and approving every output in its real environment before production use. In particular, you must verify:

• the encoded value, symbology, character set, check digit, field mapping, copy count, serial or batch sequence, uniqueness, and human-readable text;
• the label size, margins, quiet zones, resolution, contrast, orientation, scaling, paper/media, adhesive, printer calibration, darkness, speed, and durability;
• readability with the scanners, cameras, software, printers, materials, packaging, surfaces, distances, temperatures, and workflows where the label will be used;
• the validity of every URL or GS1 Digital Link and the continued availability and security of its destination;
• your right to use GS1 company prefixes, GTINs, identifiers, symbols, certifications, trademarks, and other regulated or proprietary codes; and
• compliance with all industry and legal requirements for product, retail, logistics, customs, shipping, food, pharmaceutical, medical, chemical, safety, warranty, traceability, accessibility, environmental, or consumer labels.

We do not issue or register GTINs, UPCs, EANs, GS1 prefixes, or other globally unique identifiers. A technically generated barcode is not proof that an identifier is authorized, unique, accurate, registered, standards-compliant, or accepted by a marketplace, carrier, regulator, scanner, or trading partner. Label Codes is not affiliated with or endorsed by GS1 unless we expressly state otherwise.

The Services are not designed for emergency, medical-diagnosis, life-support, aviation, nuclear, weapons, or other safety-critical systems where an error could reasonably cause death, personal injury, or severe property or environmental damage. Any such use is at your sole risk and requires independent qualified review, redundancy, testing, and compliance controls.

8. Devices, files, printers, integrations, and transfers

• Permissions. Camera, Bluetooth, files, network, and browser permissions are optional except where needed for a selected feature. You authorize the Services to use an enabled permission for the purpose shown when requested. You can revoke it in system settings, but the feature may stop working.
• Files and local storage. The web designer and app may keep project data on your device. Clearing browser/app data, resetting a project, changing devices, uninstalling, storage quotas, operating-system cleanup, or device failure can erase it. Export anything important.
• Transfers. Project transfers are temporary, best-effort, and normally expire within 60 minutes. Expiry or deletion is not a substitute for keeping transfer credentials confidential. We do not guarantee a transfer can be recovered, redeemed, or deleted immediately from every log, cache, or backup.
• Printers and print services. Printer names, addresses, capabilities, drivers, firmware, connections, print services, and output are controlled by you and third parties. We do not warrant any printer, scanner, operating-system print service, driver, media, or Bluetooth connection.
• Integrations. Mobile Inventory, Shopify, remote image hosts, app stores, and other connected services have their own terms, permissions, APIs, availability, and privacy practices. You authorize us to exchange the information reasonably necessary to perform the action you request. We may change, suspend, or stop an integration when its provider, security, law, or our business requires it.

9. Accounts and security

Many Label Codes features may be used without an account. If an account or organization feature is available, provide accurate information, keep credentials confidential, maintain secure devices, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account to the extent caused by your acts or omissions. We may require identity, email, device, session, or entitlement verification and may limit concurrent sessions.

Organization administrators may invite or remove members, assign permissions, manage integrations, access organization content, or request deletion/export. We may rely on an administrator's instructions regarding organization-controlled data. Disputes over internal authority are between you and the organization unless law requires otherwise.

10. Free features, paid features, and future charges

At the effective date of these Terms, Label Codes does not place its current features behind a paywall. Free availability is not a promise that any Service, feature, integration, template, output format, storage or transfer allowance, printing option, usage level, or other functionality will remain free or available on the same terms. To the fullest extent permitted by law, we may at any time prospectively introduce charges for any existing or future feature; move a free feature into a paid tier; reduce or condition free usage; bundle or unbundle features; or offer subscriptions, one-time purchases, usage-based fees, credits, trials, premium integrations, or other paid access models. No user has a vested or perpetual right to free access or grandfathered pricing unless we expressly agree otherwise in writing.

Any new charge applies prospectively. Before charging you, we will show the applicable price, currency, billing method or period, included features, and renewal terms and obtain the affirmative authorization required by law or the applicable store. We will not retroactively charge for past free use or charge a payment method merely because these Terms permit future paid features. If you do not purchase, you may lose access to the newly paid feature but may continue using any free features then available, subject to these Terms.

Prices, free limits, included features, trials, discounts, and promotions may differ by platform, store, country, currency, account type, distribution channel, or customer segment and may change prospectively, subject to applicable law. Purchases through an app store or payment provider are billed and refunded under that provider's rules, together with mandatory consumer law. Subscriptions, if offered, may renew automatically until cancelled through the store or account used to buy them. Cancellation stops future renewal but ordinarily does not retroactively refund the current period unless the purchase terms or law require it. A renewal price change will apply no earlier than allowed by the store and law. You are responsible for applicable taxes other than taxes on our income.

11. Our intellectual property

The Services and all associated software, design systems, non-user templates, documentation, branding, domains, logos, and content are owned by or licensed to us and protected by law. "Label Codes", "Bino Solutions", and related names and marks may not be used without prior written permission. These Terms do not grant rights to our source code, trademarks, or confidential information. Open-source components are licensed under their own licenses, available on our Attributions page or with the applicable component; an open-source license controls if it conflicts with these Terms for that component.

If you believe content in the Services infringes your intellectual-property rights, email contact@binosolutions.com with identification of the work, the allegedly infringing material and location, your contact information, a good-faith statement, and proof that you are authorized to act.

12. Third-party services and app stores

The Services may link to, embed, depend on, or interoperate with third-party software, websites, SDKs, fonts, analytics, support tools, stores, printers, scanners, and integrations. We do not control third-party services and are not responsible for their content, security, availability, terms, or practices. Your use of them may require a separate agreement and may transmit User Content or device/account data at your direction.

If you download our app from an app store, the store is not responsible for providing Label Codes support, maintenance, or warranties except as its rules require. Bino Solutions—not the store—is responsible for addressing claims about the app to the extent required by law and these Terms. The store and its affiliates are intended third-party beneficiaries of the provisions that protect them and may enforce those provisions. Use only official app-store distributions; modified or unofficial builds may be unsafe and unsupported.

13. Availability, updates, beta features, and changes

We aim to provide useful, reliable Services but do not promise uninterrupted or error-free operation, permanent availability, compatibility with every browser/device/printer, or a service-level commitment unless a separate written agreement says so. Maintenance, security events, provider failures, network outages, force majeure, capacity, or legal requirements may interrupt or change the Services.

We may add, update, limit, replace, or discontinue features, integrations, formats, templates, plans, or apps. Where a change materially reduces a paid feature during a prepaid term, we will provide any remedy required by the purchase terms or law. Keep exports and backups because formats and access may change.

Preview, beta, experimental, or AI-assisted features may be identified as such. They may be incomplete, inaccurate, unavailable, changed, or removed without notice and are provided for evaluation without service levels. You must independently verify their output and must not use them for high-risk decisions. Do not submit sensitive or regulated data unless the feature's notice and a written agreement expressly permit it.

14. Suspension, termination, and data after termination

You may stop using the Services at any time. If you have an account, you may use available deletion controls or contact us. Store subscriptions must be cancelled through the store or account used for purchase.

We may suspend, restrict, or terminate access if we reasonably believe you violated these Terms, created a security or legal risk, failed to pay an amount due, abused resources, or if needed to comply with law or protect the Services. We may also discontinue a free Service or terminate it for legitimate operational or business reasons. Where reasonably practicable, we will give notice and an opportunity to cure or export data, but immediate action may be required for security, abuse, legal process, or risk to others.

On termination, your license ends and hosted data may be deleted according to our Privacy Policy. Local, downloaded, exported, printed, transferred, or third-party copies are not automatically deleted. Sections that by their nature should survive—including ownership, permissions already exercised, aggregated data, feedback, disclaimers, liability, indemnity, disputes, and general terms—will survive.

15. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" and "as available". We disclaim all express, implied, and statutory warranties, including merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, security, compatibility, and any warranty arising from course of dealing or usage of trade.

We do not warrant that data, imports, mappings, generated identifiers, barcodes, check digits, GS1/Digital Link output, images, files, transfers, previews, dimensions, colors, or printed labels will be accurate, unique, compliant, loss-free, readable, or fit for your use. Preview scale and screen appearance may differ from printed output. You assume the risk of relying on output without independent testing. Nothing in the Services is legal, regulatory, safety, medical, accounting, tax, or other professional advice.

16. Limitation of liability

To the fullest extent permitted by law, neither Bino Solutions nor its affiliates, officers, employees, contractors, licensors, or providers will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profit, revenue, goodwill, opportunity, business, data, inventory accuracy, production, or use, arising from or related to the Services—even if advised that such loss was possible.

To the fullest extent permitted by law, our total aggregate liability for all claims arising from or related to the Services during any 12-month period will not exceed the greater of: (a) the amount you paid us for the affected Label Codes Service during the 12 months before the event giving rise to the claim; or (b) EUR 100. These exclusions and cap apply regardless of the form of action and allocate risk between the parties.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or fraudulent misrepresentation, wilful misconduct or gross negligence where non-waivable, death or personal injury caused by negligence, mandatory product liability, or non-waivable consumer rights. Some jurisdictions do not allow certain exclusions, so they apply only to the extent lawful.

17. Business-user indemnity

If you use the Services for a business, organization, profession, or commercial activity, you will defend, indemnify, and hold harmless Bino Solutions and its affiliates, officers, employees, and contractors from third-party claims, losses, penalties, liabilities, and reasonable legal costs arising from: (a) your User Content; (b) your labels, barcodes, destinations, products, integrations, or printing activity; (c) your violation of these Terms or law; or (d) your infringement of another person's rights. We will give reasonable notice and cooperation, and you may not settle a claim in a way that admits fault by us or imposes obligations on us without our consent. This section does not apply to consumers acting outside a trade, business, craft, or profession, except to the extent mandatory law permits.

18. Governing law and disputes

Before filing a claim, please email contact@binosolutions.com with a description and requested resolution. The parties will attempt in good faith to resolve the dispute informally for 30 days, unless urgent injunctive relief or a shorter legal deadline applies.

These Terms and the Services are governed by Romanian law, without regard to conflict-of-law rules. If you are a business user, the courts of Iași, Romania have exclusive jurisdiction. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of residence, and you may bring proceedings in any court available to you under mandatory consumer law. Nothing prevents either party from seeking urgent relief to protect security, confidentiality, or intellectual-property rights.

19. Changes to these Terms

We may update these Terms for changes in law, security, Services, providers, pricing, or business operations. Minor, clarifying, or legally required changes may take effect when posted. For a material change that adversely affects existing users, we will provide reasonable advance notice through the Services, by email, or another appropriate method where practicable; we normally aim for at least 15 days. A change may take effect sooner when reasonably necessary for law, security, abuse prevention, or a newly launched feature.

The updated Terms apply from the stated effective date. If you do not agree, you must stop using the affected Services and may cancel before the change takes effect. Continued use after the effective date constitutes acceptance to the extent permitted by law. A purchase already made remains subject to any non-waivable terms and protections that applied when you bought it.

20. General terms

• Assignment: You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, reorganization, financing, or sale of the relevant business, with notice where required. Consumer cancellation rights remain unaffected.
• Force majeure: Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations and duties that law says cannot be excused.
• Severability: If a provision is unenforceable, it will be modified only as much as necessary or severed, and the rest will remain effective.
• No waiver: A delay or failure to enforce a provision is not a waiver.
• No agency: These Terms do not create employment, agency, partnership, fiduciary, franchise, or joint-venture relationships.
• Entire agreement: These Terms, the Privacy Policy, and applicable specific purchase or feature terms are the entire agreement about the Services and replace prior discussions on that subject.
• Language: The authoritative version of these Terms is English. A translation is provided for convenience only unless mandatory law requires otherwise.

21. Business data processing terms

To the extent Bino Solutions processes personal data contained in User Content on behalf of a business customer and that processing is governed by the GDPR, UK GDPR, or a similar processor-contract requirement, this Section and the Privacy Policy form a data processing addendum (the "DPA") between that customer ("Customer") and Bino Solutions. "Customer Personal Data" means that personal data. This DPA does not apply to data for which Bino Solutions acts as an independent controller, such as its own account administration, security, billing, legal-compliance, and service-analytics data.

Roles, instructions, and processing details

Customer is the controller or a processor acting for another controller, and Bino Solutions is Customer's processor or subprocessor. Customer instructs us to process Customer Personal Data only to provide, secure, support, maintain, and terminate the hosted feature Customer selects; follow Customer's documented feature, integration, transfer, export, deletion, and support requests; and comply with these Terms. We will not process Customer Personal Data for another purpose unless Customer instructs us or law requires it. If law requires processing beyond Customer's instructions, we will notify Customer before processing unless law prohibits notice. We will promptly tell Customer if, in our reasonable view, an instruction violates applicable data-protection law.

The subject matter is the hosted Label Codes feature Customer uses, including encrypted project transfers, accounts, integrations, and support. Processing lasts for the applicable Service term and the deletion, backup, security, and legal-retention periods in the Privacy Policy. The nature and purpose may include receiving, collecting, organizing, encrypting, storing, retrieving, consulting, transmitting, exporting, supporting, restricting, deleting, and otherwise processing data to provide that feature. Data subjects may include Customer's staff, contractors, customers, suppliers, visitors, and other people represented in Customer's lawful label, inventory, product, or support data. Data may include names, contact details, account and device identifiers, product/inventory fields, locations, barcodes or other identifiers, images, free text, and any other personal data Customer chooses to submit. The Services are not approved for sensitive or specially regulated data unless we agree in writing.

Our processor obligations

• We will ensure that personnel authorized to process Customer Personal Data are bound by confidentiality obligations and receive access only as reasonably necessary.
• We will maintain measures appropriate to the risk, including encryption in transit, client-side encryption for the project-transfer feature, access controls, app-private or logically restricted storage where applicable, logging and rate limits, vulnerability and dependency maintenance, incident response, and measures intended to restore or preserve availability for hosted systems. Measures may evolve without materially reducing overall protection.
• Taking into account the nature of processing and information available to us, we will reasonably assist Customer with data-subject requests, security obligations, breach notifications, data-protection impact assessments, and regulator consultations. Customer remains responsible for deciding how to respond and for costs arising from unusual or disproportionate assistance where law permits.
• We will notify Customer without undue delay after confirming a personal-data breach affecting Customer Personal Data and provide information reasonably available to help Customer meet its obligations. Notice is not an admission of fault or liability.
• At the end of the relevant Service, we will delete or return hosted Customer Personal Data on Customer's written request where reasonably available, unless law requires retention. Deletion from backups and provider caches occurs through normal cycles; retained data remains protected and isolated from ordinary use.
• We will make information reasonably necessary to demonstrate compliance with this DPA available to Customer. No more than once annually, unless a regulator, confirmed breach, or credible material noncompliance requires more, Customer may request a remote audit or review relevant independent reports. On-site audits require reasonable advance notice, must avoid exposing other customers' data or security-sensitive information, and are at Customer's reasonable cost unless the audit identifies our material breach.

Subprocessors and international transfers

Customer gives general written authorization for us to use affiliates and subprocessors to deliver the Services. The current categories and principal providers are described in the Privacy Policy. We will require a subprocessor that handles Customer Personal Data to provide data-protection obligations materially equivalent to those applicable to us, and we remain responsible for its performance to the extent required by law. We may update subprocessors for operational, security, legal, or business reasons and will give reasonable notice of a material new subprocessor through the Services, the Privacy Policy, email, or another reasonable channel. Customer may object on documented data-protection grounds within 10 days; if the parties cannot reasonably resolve the objection, either may stop the affected hosted feature without penalty beyond amounts already accrued.

Customer authorizes processing wherever we or an authorized subprocessor operates, subject to the international-transfer safeguards described in the Privacy Policy. If a restricted transfer requires the European Commission's or UK authority's standard contractual clauses, those clauses are incorporated by reference, the appropriate controller-to-processor or processor-to-processor module applies, optional docking applies, the supervisory authority and law are determined by the applicable exporter and mandatory rules, and this DPA supplies the processing description and security measures. The clauses control over conflicting terms.

Customer obligations

Customer is responsible for the lawfulness, accuracy, and minimization of Customer Personal Data; required notices, permissions, and legal bases; its instructions; its users and access controls; responding to data subjects; and determining whether the Services are appropriate for its risks. If Customer acts as a processor, it confirms that the relevant controller authorized its instructions and our subprocessors. Customer will not submit data prohibited by these Terms and will provide information reasonably needed for us to comply with this DPA. This DPA controls over conflicting Terms solely for processing Customer Personal Data.

22. Contact